SWITCHING PROVIDER ยท SOUTH WALES
It is easier to leave than they let on
Most people believe they are locked in when they are not. We will read your current contract and tell you where you actually stand, at no charge and with no obligation to do anything about it.
How a move actually goes
Two of these happen before you give notice
Which is the part most people get the wrong way round. By the time notice is served, the work that needs your old provider's cooperation should already be done.
-
Before anything else
Read the contract
Almost everyone assumes they are tied in. Usually they are on a rolling month, or the initial term ended two years ago, or the notice is thirty days rather than the twelve months they remembered. Send us the agreement and we will tell you what it actually says, free, and if you really are tied in for another eight months we will say that too.
-
Still before you give notice
Get your assets into your own name
Your domain, your Microsoft 365 tenant, your website, your numbers and your licences should all be registered to you. Often one of them is not. We check every one before anything moves, because correcting it is far easier while you are still a paying customer than after you have given notice.
-
Two to four weeks
Move it in the background
Agents deployed, the environment documented, the licence tenancy taken over and the cutover prepared while the old provider is still in place. The visible change for your staff is usually one morning: a new number to ring. Phones and internet take longer because carriers are involved, and we plan those separately.
The honest version
What normally goes wrong
Two things, and it is nearly always one of these rather than anything technical.
Undocumented systems
The outgoing provider is the only one who knows how something was configured, and has no particular incentive to explain it.
Credentials that never arrive
Administrator passwords promised in a handover pack that turns up late, incomplete, or not at all.
We plan for both by documenting everything ourselves during onboarding rather than relying on a handover. It takes longer, and it means we are never dependent on the goodwill of a company that has just lost your business.
Questions
Common questions
Are we locked into our current provider?
Probably less than you think. Send us the contract and we will tell you what it actually says, free and with no obligation.
Will our staff be disrupted?
Rarely. Most of the work happens in the background. The visible change is usually one morning: a new number to ring for support.
Who owns our domain and Microsoft 365 tenant?
It should be you. Frequently it is registered to the provider instead. We check every asset before anything moves, because it is far easier to correct while you are still a customer.
What if the old provider will not co-operate?
It happens. We document everything ourselves during onboarding rather than depending on a handover pack, so we are never reliant on their goodwill.
How long does switching take?
Two to four weeks for IT. Phones and internet take longer because carriers are involved, and we plan those as a separate piece of work.
A free review, and an honest answer
An hour of our time, on site. You get a written list of what is fine, what is risky and what is costing you money. If everything is healthy, we will tell you that and leave you to it.