IT PROJECTS · SOUTH WALES
Projects that finish when we said they would
£650 a day, and every project quoted at a fixed price built from it. Server replacements, cloud moves, getting off another provider and network redesigns for businesses across Bridgend, Cardiff, Swansea, Newport and the rest of South Wales. If we get the scope wrong, that is our problem rather than a variation on your invoice.
- Scoped on a visit, not a phone call
- Fixed price, and the scope is our risk
- The engineer who scoped it runs it
Trusted by businesses across South Wales
Pricing
What it costs
Ring three providers and ask what they charge. You will get three discovery calls and no numbers. Ours are published, excluding VAT, with out-of-scope work quoted before it starts rather than after.
See all pricesExcluding VAT. Third-party licences are shown as their own line on your invoice, separate from what you pay us.
The day to day
What is included
Everything below is in the price. Anything that is not is listed further down, before you have to ask.
A scoping visit, not a phone call
Somebody comes and looks. What is there, what has to change, what is likely to go wrong and what it depends on. The price of guessing is always higher than half a day of looking properly.
A fixed price, and the scope is our risk
One number and one document. If we misread what was there, that is ours to absorb rather than a variation that appears halfway through.
A date you can plan around
Agreed before we start and held to. Where it depends on something outside us, a carrier or a supplier lead time, we say so at the quote rather than when it slips.
One engineer, start to finish
The person who scoped it runs it. You do not explain the awkward part twice to somebody who was not in the room.
Out of hours where it matters
Evenings and weekends for the parts that would stop people working, and it is in the price rather than a surcharge that turns up afterwards.
A rollback plan
What we do if it goes wrong at two in the morning, written down before we begin. Most of these never get used and the one time it does, it pays for every other project.
Documentation you keep
What changed, how it is configured, where it lives and what the credentials are. Yours, and yours to hand to somebody else if you ever leave us.
A handover that actually happens
Half an hour at the end with whoever has to live with it, rather than a PDF and silence.
What people ring about
Three reasons a project starts
Almost every project we run begins in one of these three ways, and the first one is the only one anybody plans for.
Something has to be replaced
A server out of warranty, a system that will not run the next version, kit that was fine right up until it was not. Planned, it is a weekend. Left alone, it is an emergency on a Tuesday.
You are leaving somebody
Moving off another provider, or off a system you have outgrown. Most of the work is in what the last lot will not hand over cleanly, and we have done enough of these to know where it hides.
The business changed shape
You bought a company, split one off, took a second site or doubled the headcount. The setup was built for the old shape and nobody has had a spare week to think about the new one.
The part nobody publishes
What a project usually takes
Multiply by the day rate and you have a sensible idea before you ring us, which is more than you will get anywhere else on this. Every one is still quoted fixed after we have looked, and the quote is what counts.
| Project | Usually | What moves it |
|---|---|---|
| A second opinion, in writing | 1 to 2 days | How much of it you want us to look at |
| Get off another provider | 2 to 4 days | Whether they hand over properly, or at all |
| Replace a single server | 3 to 5 days | What runs on it, and the out of hours work |
| Redesign a network | 4 to 8 days | Number of sites, and the state of the cabling |
| Move a server to cloud | 5 to 10 days | Mailboxes, file volume, and the old software |
| Merge two Microsoft 365 tenants | 5 to 10 days | Headcount, and how much history you keep |
How it runs
From the first visit to the handover
We come and look
A visit, and we write down what is actually there rather than what the last documentation claims. This is where the surprises live and it is cheaper to find them now.
You get one price and one date
A fixed figure, a document setting out exactly what is and is not in it, and a date. If you change what you want we tell you what it does to both before you decide, not after.
The disruptive parts happen out of hours
Evenings and weekends wherever the work would stop people trading. It is inside the price. A provider who charges extra for that has priced the convenient version and left you the bill for the real one.
One engineer owns it throughout
The same person who scoped it. There is nobody to hand you to and nobody to point at if it goes sideways.
You get the documentation and a handover
What changed, how it is set up, where everything lives, and half an hour with whoever has to live with it afterwards.
The other half
Advice, with nobody installing anything
A good deal of what gets called a project is really a decision nobody has had time to make properly. Replace the server or move to cloud. Is this quote from somebody else reasonable. Is what we have fit for the next three years. Is the company we are about to buy carrying something expensive that nobody has mentioned.
That is consultancy, it is sold by the day at the rate above, and there is no obligation to let us do the work afterwards. A fair amount of it ends with us saying that what you have is fine and the quote in front of you is not.
It also means you can get a second opinion on your current provider without changing providers, which people are often surprised we will do. We would rather be the firm you ring for an honest read than the one that only turns up when there is something to sell.
Being straight about it
Who this suits, and who it does not
It suits a business of five to fifty staff with something that has to change and nobody internal whose actual job is to run that change. That is most of the businesses we walk into, and it is why the work gets deferred until it becomes urgent.
The equipment itself is a separate conversation and has its own page, where you can buy it outright or spread it over three years. We have kept the two apart deliberately, because a project price with hardware buried in it is impossible to compare against anybody else and that is usually the point of burying it.
If it is genuinely a large programme, a hundred users across five sites with a deadline tied to a lease, we will tell you where we would be stretched. There are firms set up for that and we would rather be the one that said so than the one you found out about in week three.
Certified, not just recommending it
We hold Cyber Essentials ourselves
It would be a strange thing to sell and not hold. We take clients through the same certification, start to finish.
Questions
IT projects and consultancy, answered
What is a project actually going to cost?
Multiply the table above by the day rate and you will be in the right area, which is further than most providers will let you get before a sales call. The real figure comes after we have looked, it is fixed, and it holds unless you change what you asked for.
Is the hardware in the price?
No, and we keep it out deliberately. Servers, firewalls and the rest are quoted separately on business equipment, where you can buy them outright or spread them over three years. A project price with the kit buried inside it cannot be compared against anybody else, which is generally why it is buried.
What if you get the scope wrong?
That is ours. We quoted off a visit where we looked at the actual systems, so misreading them is our mistake to absorb rather than a variation on your invoice. What is not covered is you changing what you want halfway through, and even then you get the revised figure before we carry on rather than at the end.
Do we have to be a support client?
No. Plenty of projects are for businesses we do not otherwise look after, including ones who want a specific piece of work done without changing provider. We will need enough access to do it properly and we set out exactly what that means at the quote.
Can you do the work out of hours?
Yes, and for anything that would stop people trading we assume it from the start. Evenings, weekends and bank holidays are inside the quoted price. We would rather build that in than hand you a cheaper number and a surcharge later.
Can we just get advice, without the work?
Yes, at the day rate, with no obligation to use us afterwards. A second opinion on somebody else's quote, a read on whether your setup will last another three years, or a look at what a business you are buying is actually carrying. Some of it ends with us telling you to do nothing.
What about an office move?
That has its own page and its own process, because the hard part is the sequencing rather than the technology. It is on office moves and fit-outs. If a move is wrapped up with a server replacement we will quote the whole thing once.
Services that go with this
We cover South Wales from Pembroke and Narberth in the west to Newport in the east, and from Barry up to Brecon. On-site visits are included on the Professional and Advanced support plans, and quoted before we travel on Essential. See the towns we cover
A free review, and an honest answer
An hour of our time, on site. You get a written list of what is fine, what is risky and what is costing you money. If everything is healthy, we will tell you that and leave you to it.