LEGAL
If we get it wrong
How to complain, what happens next, and how to escalate it if our answer is not good enough.
How to complain
Email hello@thornetechnology.co.uk or ring 01656 521 505 and say that you want to make a complaint, so it is logged as one rather than as a support ticket.
Tell us what happened, when, and what you would like done about it. That last part genuinely helps.
What happens next
We acknowledge within two working days and aim to respond fully within ten. If it will take longer we will tell you why and give you a date.
If our answer is not good enough, ask for it to be escalated to the director. As a small company, that is Tyler, and you will get a direct answer rather than a form response.