The audit
Half a day on site writing down all of it: servers, licences, renewal dates, the backup, who still holds administrator rights. Free, with nothing attached to it, and it is where the surprises turn up.
HOW WE WORK ยท SOUTH WALES
Audit first. Then a price. Then the work.
We do not quote from a phone call. Every engagement starts with an audit or a survey, because the cost of getting the specification wrong is always higher than half a day looking properly.
The process
Four stages, in this order
We do not quote from a phone call. The order matters more than any one stage: everything after the audit is only as good as the audit.
The honest answer
A written report saying what is urgent, what can wait, and what is genuinely fine. If your setup is healthy we say so and leave you to it, which costs us the half day and happens more than you would think.
A fixed price
Quoted fixed before anything starts, never an estimate that runs on. If we get the scope wrong that is our problem to absorb, which is exactly why we audit first.
Onboarding
A named engineer who has walked your building and answers when you ring. The urgent items from the audit are fixed inside the first month at no extra charge.
What you can hold us to
Response targets, in writing
1 hour
Whole site down
An engineer actually looking at it, not an automated acknowledgement with a ticket number.
4 hours
One person unable to work
One machine, one mailbox, one phone. Enough to stop somebody doing their job.
Next day
Everything else
The requests that matter but do not stop anyone working, answered the next working day.
These are contractual. They appear in your agreement and they are reported to you monthly, so you can see whether we met them rather than take our word for it. Every agreement runs on thirty days notice, so if the reporting stops matching your experience you are free to leave.
Questions
Common questions
Is the audit really free?
Yes, and there is no obligation. We spend the time because it is the only honest way to quote. If the report says your setup is fine, that is the report you get.
How long does onboarding take?
Typically two to four weeks from signing, depending on size. Most of the work happens in the background before anything changes for your staff.
What if we want to leave?
Thirty days notice. We hand over documentation, licences and access. There is no exit fee and no data held hostage.
Do you charge for site visits?
Visits are included from the Professional plan upwards. On the entry plan a visit is quoted before we travel, so you always see the figure first. Work outside the agreed scope is quoted before it starts either way.
Who actually answers the phone?
An engineer, in Bridgend. Usually the same one who has been to your building.
A free review, and an honest answer
An hour of our time, on site. You get a written list of what is fine, what is risky and what is costing you money. If everything is healthy, we will tell you that and leave you to it.