LEGAL AND SOLICITORS · SOUTH WALES
Tech solutions for firms where downtime is measured in billable hours
IT support and cyber security for solicitors across South Wales, built around client confidentiality, Lexcel and SRA expectations, and a practice management system that cannot be down.
- Rolling 30 day contract
- Named engineer
- Published prices
Written for this sector, not adapted to it
What law firms actually need
Conveyancing fraud defence
Law firms are among the most targeted sectors for payment redirection fraud. Email authentication and staff training are not optional here.
Practice management uptime
If the case management system is down, the firm stops. That system dictates the backup and failover design, not the other way round.
Client confidentiality
Privileged material needs access control that can be evidenced, and retention that matches your file retention policy.
Lexcel and SRA evidence
Documentation that answers the information management questions without the practice manager writing it from scratch.
Email that arrives
Firms send a lot of email to people who must receive it. SPF, DKIM and DMARC configured properly, not left at defaults.
Fee earners who bill by the hour
Downtime has a direct and calculable cost here, which changes what is worth spending on resilience.
The one that actually costs money
Payment redirection fraud is the real threat
The attack that costs law firms money is rarely sophisticated. Someone watches an email thread about a completion, waits for the moment funds are due, and sends convincing bank details from a lookalike domain. The technical defences are DMARC, external sender warnings and lookalike domain monitoring. The human defence is a verbal verification policy that nobody is permitted to skip because the client is in a hurry. Both are needed and neither is expensive.
What actually stops it
- DMARC, so a lookalike cannot send as you
- External sender warnings on every mailbox
- Lookalike domain monitoring
- A rule that bank details are confirmed by phone, never by email
What else comes up
The two that decide everything else
Design around the practice management system
Every other decision follows from what your case management system needs. If it is on-premise, the server and its backup are the critical path. If it is hosted, your internet connection is, which means failover stops being optional. We start there rather than with a generic support package, because a firm that cannot open a matter file cannot trade.
What Lexcel actually wants to see
The information management section is largely about knowing what you hold, who can access it, and what happens when something goes wrong. That is documentation. We produce and maintain it as part of support rather than treating it as a separate consultancy exercise, because a document written once and never updated is worse than none.
Questions
Legal and solicitors, answered
Can you support our case management system?
We support the environment it runs on: the server, the backup, the connection and the endpoints. For the application itself we work alongside your vendor rather than pretending to replace them.
How do you protect against conveyancing fraud?
Email authentication configured properly, external sender warnings, lookalike domain monitoring and staff training. The technical controls narrow the attack; a verbal verification policy closes it.
Will you help with Lexcel?
Yes. We produce and maintain the information management documentation Lexcel asks for, and keep it current rather than writing it once before an audit.
What happens if our internet fails?
If your practice management system is hosted, a failover connection is not optional. We design it to come in on a genuinely separate path rather than a second service down the same duct.
Do you have other legal clients?
Yes. We can put you in touch with one, which is a more useful hour than reading a case study.
Services this sector uses most
A free review, and an honest answer
An hour of our time, on site. You get a written list of what is fine, what is risky and what is costing you money. If everything is healthy, we will tell you that and leave you to it.