APPLE AND MAC SUPPORT · SOUTH WALES
Macs managed, not merely tolerated
From £50 per user per month, the same as any other machine on your support plan. Macs, iPhones and iPads properly enrolled, encrypted, updated and supported for businesses across Bridgend, Cardiff, Swansea, Newport and the rest of South Wales.
- Same plan and price as any other machine
- Enrolled and encrypted, not just connected
- 30 day contract
Trusted by businesses across South Wales
Pricing
Three plans, published prices
Per user, per month, excluding VAT. Rolling thirty day contract, no setup fee, no exit fee.
Essential
Everything looked after, remotely
£50per user / month
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Unlimited helpdesk
Call or email as often as you need, 9am to 5pm. The person who answers has used a Mac, so nobody is talked through Windows menus that are not there.
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Enrolled, not just connected
The Mac registered to your company rather than to whoever first signed into it, so it can be configured, updated and wiped from our side.
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FileVault and the recovery key
Disk encryption switched on, and the key held somewhere you can get at it. An encrypted Mac whose key nobody has is a brick with your data inside.
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macOS updates held and tested
Apple ships a major version every autumn and breaks something every autumn. We test it against what you run before it reaches anybody.
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Apps pushed centrally
The software your people actually use, installed and kept current from our side rather than each person downloading their own copy.
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Microsoft 365 on the Mac
Mail, calendars, Office and shared files behaving the same as they do on a Windows machine, set up properly rather than improvised.
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iPhones and iPads
Company handsets enrolled alongside the Macs, so a lost phone is a job rather than an incident.
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Backup, restore tested
Covering the Mac itself, because iCloud is a sync service and syncing a deleted file deletes it everywhere.
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Asset register
Every Mac, its serial, its age and its encryption status. Yours to keep if you ever leave.
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A named engineer
The same person each time, who knows which of your people are on Macs and why.
Most popular
Professional
Everything above, and we come to you
£75per user / month
- Everything in Essential
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On-site visits
We come to you, same day, anywhere in South Wales. Included rather than charged per visit.
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Settings managed properly
Screen lock, firewall, software restrictions and the rest applied centrally instead of asked for politely.
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Leavers handled properly
The Mac wiped, the Apple ID untangled from the hardware, and the machine ready for the next person.
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We chase Apple for you
Warranty claims, repairs and support cases handled from our side, with the backup taken before it goes and the rebuild done when it returns.
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Staff training
Short sessions for the Windows people inheriting a Mac, and for the Mac people who have never had one managed before.
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Quarterly reviews
Which machines are ageing, what is out of warranty, and what to budget for.
Advanced
Cover out of hours, and the deadline work
£100per user / month
- Everything in Professional
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Out of hours and weekends
Reachable when you are not trading, which matters most to the studios and agencies that run Macs.
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Watched around the clock
Monitored overnight and at weekends with someone responding, not only during office hours.
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Zero-touch ordering
New Macs ordered against your own Apple Business Manager account so they ship sealed to the person and configure themselves.
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Compliance support
Evidence that company machines are encrypted, managed and wiped on departure, in the form an auditor will accept.
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Security gaps hunted
Personal Apple IDs on company hardware, machines that have drifted off management, Activation Lock nobody can clear.
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Recovery tested
We prove a Mac can actually be rebuilt from backup rather than assuming it.
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Planning
A refresh plan and a budget, including what the old machines are worth on trade-in.
Every plan runs on thirty days notice with no setup fee and no exit fee. Servers are quoted separately, because a business running two of them takes far more looking after than one of the same size running none. Prefer to fix your costs? Take a 12, 24 or 36 month term and we hold your price for the whole of it. See all prices
The usual experience
Supported, or merely tolerated
Ask most IT providers whether they support Macs and the answer is yes. Ask what that means in practice and it usually means they will answer the phone about one.
The Mac is not enrolled in anything. It is not patched on a schedule, it is not encrypted, nobody holds its recovery key, and it does not appear on the asset register. It gets set up by whoever bought it, signed into a personal Apple ID, and left alone until it stops working. When the person leaves, the laptop leaves with their account still on it.
None of that is incompetence. Managing Macs properly takes a different set of tools from managing Windows, and a provider with three Mac users across their whole client base has no reason to have learned them.
The test worth applying to anyone, us included: ask them to wipe a Mac remotely and tell you where its encryption key is stored. If the answer involves asking the member of staff, the Mac is not managed.
Translating
The Windows thing, and what it is called on a Mac
Most of what you already expect from IT has an Apple equivalent. It has a different name, which is most of why it gets skipped.
| What you want | On Windows | On a Mac |
|---|---|---|
| A new machine set up before it is opened | Autopilot | Apple Business Manager and automated enrolment |
| The disk encrypted, with a key you hold | BitLocker | FileVault |
| Updates tested, then pushed when you say | Windows Update for Business | Managed macOS updates, deferred and scheduled |
| Apps installed centrally | Intune | The same management, using Apple's own app distribution |
| A lost machine locked or wiped | Remote wipe | Remote lock and wipe, plus Activation Lock |
| Sign-in tied to your company account | Entra ID | Microsoft 365 sign-in on the Mac itself |
Activation Lock is the one worth knowing about. It ties a Mac or iPhone to an Apple ID, and if that is a personal account rather than your company one, the hardware is not fully yours. We untangle that when we take a device on, and it is the single most common mess we find.
None of this needs you to learn it. It is here because it is the difference between a provider who manages Macs and one who owns a Mac.
What good looks like
A new Mac, from order to desk
This is the part most businesses have never seen done properly, and it is the clearest demonstration that the Macs are actually managed.
It is bought against your company
Ordered so the serial number lands in your Apple Business Manager account the moment it ships. That is what makes everything below possible, and it has to happen at the order rather than afterwards.
It ships straight to the person
Sealed, to their desk or their home. We never need to touch it, which is the point when somebody starts on Monday and lives forty minutes away.
It configures itself out of the box
They open the lid, sign in with their work account, and the Mac enrols, encrypts itself, installs its apps and applies your settings while they make a coffee.
It is on the register before they start working
Encrypted, with the recovery key held centrally, backed up, and visible to us like every other machine you own.
If a Mac was bought from a shop before we were involved, it cannot be enrolled this way retrospectively without being wiped. We will tell you that rather than pretend otherwise, and we can usually do it at the next natural point.
Being straight about it
Who this suits, and who it does not
It suits an office where Macs are a real part of the business rather than one director's preference: design and marketing teams, architects, video and production, and the growing number of firms where new starters simply ask for one.
It also suits the mixed office, which is most of them. Nine Windows machines and four Macs is a normal shape and it is the one that gets handled worst, because the Macs fall between the provider's tools and nobody owns them.
If you are entirely Apple and want a specialist who does nothing else, there are firms in Cardiff and Bristol who are exactly that, and for a studio of thirty Macs they may well be the better answer. We are the better answer when the Macs have to live alongside everything else.
Certified, not just recommending it
We hold Cyber Essentials ourselves
It would be a strange thing to sell and not hold. We take clients through the same certification, start to finish.
Questions
Apple and Mac support, answered
Is Mac support charged on top of our support plan?
No. A Mac costs the same per user per month as a Windows machine, on the same managed IT support plan, because it is the same work done with different tools. We would rather carry the cost of learning those tools than bill you for the fact that your designer does not use Windows.
Will Microsoft 365 and our shared files work properly on a Mac?
Yes, and this is where most of the friction people expect actually comes from. Office runs natively on a Mac, mail and calendars behave the same, and shared drives, printers and Wi-Fi all work once they are set up from your side rather than improvised from the Mac user's side. The complaints we inherit are almost always a setup problem rather than a compatibility one.
What happens when Apple releases a new macOS?
Nothing, on the day. Apple ships a major version each autumn and something always breaks, usually a printer driver, a VPN client or a piece of industry software. We hold the update back, test it against what you actually run, and then schedule it. The alternative is finding out on a Tuesday morning that half the office cannot print.
Somebody has forgotten their Mac password. Are we stuck?
Not if the Mac is enrolled with us, because we hold the recovery key and can get back in. If it is not, and FileVault is on, and nobody has the key, then the honest answer is that the data is gone. That is the single strongest argument for enrolment and it is why it is the first thing we do.
Do you cover iPhones and iPads as well?
Yes, on the same plan. Company phones and tablets are enrolled alongside the Macs, which means a lost handset can be locked and wiped the same afternoon rather than becoming a conversation about what was on it.
Can you handle an office that is mostly Windows with a few Macs?
That is the common case and the one we are built for. The Macs join the same network, the same Microsoft 365, the same backup and the same helpdesk. Nobody gets told their machine is the exception.
Do you repair Apple hardware?
No, and we would be wary of anyone who says yes without being an Apple Authorised Service Provider. Hardware faults go to Apple or an authorised repairer, and we handle the arranging, the backup beforehand and the rebuild afterwards so you are not doing that part yourself.
Services that go with this
We cover South Wales from Pembroke and Narberth in the west to Newport in the east, and from Barry up to Brecon. On-site visits are included on the Professional and Advanced support plans, and quoted before we travel on Essential. See the towns we cover
A free review, and an honest answer
An hour of our time, on site. You get a written list of what is fine, what is risky and what is costing you money. If everything is healthy, we will tell you that and leave you to it.