IT · CYBER SECURITY · TELECOMS · SOUTH WALES
IT that stops being your problem
We look after the technology for growing businesses across Bridgend, Cardiff, Swansea and Newport, so it stops being something you have to think about. One number to ring, from £50 per user per month.
- Rolling 30 day contractLeave on 30 days notice
- Every price publishedBefore you ring, not after
- A real engineerNo call centre, no salesperson
Trusted by businesses across South Wales
Why people move to us
Three things the bigger providers will not do
Most of our clients came from a larger provider. The complaints are almost always the same three, and none of them are about technical ability.
How we workA rolling contract on thirty days notice
Thirty days notice on everything we write. We would rather keep you because you want to stay than because a contract says you have to.
A named engineer who has seen your building
Not a ticket queue and not a different person each time. Someone who knows your setup before they pick up the phone.
Same day on site when it needs hands
We are twenty minutes away, not two hundred. Most things are fixed remotely, but when they are not, we turn up.
Who you actually get
There is no account manager to get past
Thorne Technology is deliberately small. When you ring, an engineer picks up, and it is usually the same one who has walked your building and knows which cupboard the switch lives in.
That is the whole model. No call centre, no first-line script, no salesperson between you and the person who can actually fix it. It is also why we publish every price and write every contract on thirty days notice: if the work is not good enough, you should be able to leave.
More about how we work
What we do
One supplier for everything technical
When your phones, internet and computers come from three suppliers, every fault becomes an argument about whose fault it is. We own all of it.
Certified, not just recommending it
We hold Cyber Essentials ourselves
It would be a strange thing to sell and not hold. We take clients through the same certification, start to finish.
Reviews
What clients say
Tyler has been a huge help setting up our Microsoft 365 systems. Incredibly thorough, explained everything clearly and gave real peace of mind.
Carl PostiansCAPO Digital Accounting
Outstanding service from Tyler at Thorne Technology! Tyler was fantastic with his advice, guidance, and support when it came to our computer equipment and ongoing IT needs. His knowledge is second to none, and he took the time to explain everything clearly, offering great cyber security advice that's made a real difference. The value for money is incredible — top-quality service at such a reasonable price. The ongoing support and responsiveness make all the difference. Highly recommended to anyone needing reliable tech solutions or expert IT support!
Justin LottUtility Warehouse
Outstanding service from Tyler at Thorne Technology! Tyler was fantastic with his advice, guidance, and support when it came to our computer equipment and ongoing IT needs. His knowledge is second to none, and he took the time to explain everything clearly, offering great cyber security advice that's made a real difference. The value for money is incredible — top-quality service at such a reasonable price. The ongoing support and responsiveness make all the difference. Highly recommended to anyone needing reliable tech solutions or expert IT support!
Justin LottUtility Warehouse
Tyler saved my bacon — fixed my laptop just by talking me through it remotely. No hesitation recommending Thorne Technology.
Beverly NewmanNot Just Travel
I highly recommend Thorne Technology – they are extremely knowledgable and dependable. If you have any IT needs, whether it's cyber security, PC upgrades, networking or anything else tech-related they are the ones to call!
Justin ChalonerFarsight Films
I have recently set up a lift repair and maintenance company. As I have three other businesses, I was very overwhelmed with the whole phone situation. I spoke to Tyler for 10 minutes and he had a solution for me right away. He dumbed it down for me and the whole set up process was so simple. Unfortunately for Tyler, he now has me as a client for life. Thank you Tyler for your patience and dealing with my complicated life. I will not hesitate to recommend him to everyone I speak to.
DamienLift Works UK
I have recently set up a lift repair and maintenance company. As I have three other businesses, I was very overwhelmed with the whole phone situation. I spoke to Tyler for 10 minutes and he had a solution for me right away. He dumbed it down for me and the whole set up process was so simple. Unfortunately for Tyler, he now has me as a client for life. Thank you Tyler for your patience and dealing with my complicated life. I will not hesitate to recommend him to everyone I speak to.
DamienLift Works UK
Nothing was too much trouble. Super friendly, knowledgeable and a fast responder. Brilliant service from start to finish.
AndrewSeiont Social
Outstanding service from Tyler at Thorne Technology! Tyler was fantastic with his advice, guidance, and support when it came to our computer equipment and ongoing IT needs. His knowledge is second to none, and he took the time to explain everything clearly, offering great cyber security advice that's made a real difference. The value for money is incredible — top-quality service at such a reasonable price. The ongoing support and responsiveness make all the difference. Highly recommended to anyone needing reliable tech solutions or expert IT support!
Justin LottUtility Warehouse
Questions
Common questions
The ones we get asked most, with the prices in them rather than a form to fill in. If yours is not here, ring and ask it.
How much does IT support cost?
Managed support runs on three plans at £50, £75 and £100 per user per month excluding VAT. Cyber security is from £22 per user per month, and Microsoft 365 management is from £30 per company per month, up to 15 staff. Every price is published on the pricing page.
Do I have to sign a long contract?
No. Every agreement we write runs on thirty days notice by default. If you would rather fix your costs, you can choose a 12, 24 or 36 month term and we will hold your per-user price for the whole of it. That is your option to take, not a condition of working with us.
Where are you based and who do you cover?
Bryncethin, Bridgend. We cover South Wales including Cardiff, Swansea, Newport, Neath, Port Talbot and the valleys. Twenty-six towns, with honest distances published for each.
What size businesses do you support?
There is no minimum. Five to fifty staff is where we work best, and below that we will run the numbers with you and say honestly whether a plan or ad-hoc support is the better deal.
We already have a provider. Is switching disruptive?
Rarely. Most of the work happens in the background before anything changes for your staff. Most people also believe they are locked in when they are not, so we read your contract first.
Who actually answers the phone?
An engineer, in Bridgend. There is no call centre and no first-line script, and it is usually the same person who has been to your building.
A free review, and an honest answer
An hour of our time, on site. You get a written list of what is fine, what is risky and what is costing you money. If everything is healthy, we will tell you that and leave you to it.