WEBSITE CARE · SOUTH WALES
Hosting with a human attached
From £45 a month for a brochure site, or £95 where you want us making the changes as well. Hosting is inside the price rather than a separate invoice from a company you have never heard of, and the backups get restored occasionally to prove they work.
- Restores tested, not assumed
- Hosting included, not a second bill
- 30 days notice
Trusted by businesses across South Wales
Pricing
What it costs
Ring three providers and ask what they charge. You will get three discovery calls and no numbers. Ours are published, excluding VAT, with out-of-scope work quoted before it starts rather than after.
See all pricesExcluding VAT, on thirty days notice. Hosting is inside the figure rather than a separate invoice from a company you have never heard of, and the backups are tested rather than assumed.
The day to day
What is included
Everything below is in both tiers. The difference between them is whether we make your content changes or you do.
Hosting, in the price
Not a separate bill from somebody else. One invoice, one company responsible, and nobody saying it is the host's problem.
Backups that get restored
Daily, kept, and actually restored from time to time to prove they work. An untested backup is a belief, and we have been called in by people who found that out the expensive way.
Patched before it is exploited
Security updates applied and checked rather than left to apply themselves overnight and break something at four in the morning.
Watched, so we know first
Uptime monitoring that tells us, not you. The worst way to find out your site is down is a customer ringing to mention it.
A certificate that does not expire
Renewed automatically and checked. An expired certificate puts a browser warning in front of every visitor and it is an avoidable, entirely self-inflicted outage.
Somebody to ring
A person who knows your site, rather than a ticket queue and a knowledge base article. This is most of what you are paying for.
Content changes, on the higher tier
Prices, hours, staff, a new page. Done by us, within reason, rather than metered against an hour allowance you have to keep track of.
What you are really buying
Hosting is cheap. Being responsible is not.
You can host a small business website for a few pounds a month, and plenty of people do. That buys you a server and nothing else: nobody applies the updates, nobody notices when it goes down, nobody tests whether the backup would restore, and when something breaks there is a form rather than a person.
What a care plan buys is somebody being responsible. The practical test is simple. If your site went down at nine on a Monday morning, who notices first, how long until somebody is working on it, and if the worst happened and the site had to be rebuilt from a backup, has anybody ever actually tried?
For most small businesses the honest answer with cheap hosting is: you do, hours, and no. That is fine for a hobby site. It is not fine for the thing your customers check before deciding whether to ring you.
Being straight about it
What the two tiers actually differ on
The research on this market is that the price is set by support time rather than site size, and we would rather be plain about where the line is than invent tiers around storage nobody uses.
Everything technical is in every plan
Hosting, backups, restore testing, patching, monitoring, the certificate and somebody to ring. We are not withholding security from the cheaper tier, which some plans do and which is a bad way to run a market.
The difference is who makes the changes
At £45 you edit your own content, which our sites are built for. At £95 you email us and we do it. That is it, and it is worth it only if you would genuinely rather not.
Not metered by the hour
On the £95 plan we are not counting your edits against an allowance. If a month is unusually heavy we will say so rather than quietly invoicing, and if it happens repeatedly we will talk about which tier you should be on.
Thirty days on a site we did not build
No minimum term and no notice period dressed up as one. If you want to move the site elsewhere we will help you do it, because you own it. A site [we built for you](/business/other/web-design/) works differently on both counts: one flat figure of £30 a month whatever size it is, with changes quoted separately rather than included, and a twelve month minimum first, because the build price assumes it. Both come back to thirty days after that.
The honest version
When cheap hosting is the right answer
If the site is brochure-ware for a business that gets its work by word of mouth, and you would shrug if it were down for two days, cheap hosting is genuinely fine and we will say so. Not every website needs a care plan and selling one into that situation is selling worry.
If customers check the site before ringing, if it takes enquiries, or if it is the only place your prices live, then the question is not whether to pay for care but who you want responsible at nine on a Monday.
We will also look after a site somebody else built, which is most of what we take on. We will tell you honestly what state it is in first, and occasionally that answer is that it should be rebuilt rather than maintained, in which case we will say so even though the smaller sale is the care plan.
Certified, not just recommending it
We hold Cyber Essentials ourselves
It would be a strange thing to sell and not hold. We take clients through the same certification, start to finish.
Questions
Website care and hosting, answered
How much is website care?
From £45 a month excluding VAT for a brochure site, or £95 a month where you want us making your content changes too. Hosting is included in both rather than billed separately. Thirty days notice, no minimum term.
Is hosting really included?
Yes, in the figure. You get one invoice from us rather than a hosting bill from one company, a care plan from another, and an argument between them when something breaks. It also means there is no renewal on an old card quietly failing in the background.
What does testing a restore mean?
That we periodically take a backup and actually rebuild the site from it somewhere safe, to prove it would work. Almost nobody does this. The first time most people discover their backup was incomplete is the day they need it, and by then it is not a discovery, it is an outage.
Will you look after a site you did not build?
Usually, yes, and it is most of what we take on. We will look at it first and tell you plainly what state it is in. If it is built on something abandoned or so far out of date that patching it is not possible, we will say so rather than take a monthly fee for maintaining something unmaintainable.
What counts as a content change?
Prices, opening hours, staff, a new service, swapping a photograph, adding a page using the structure that is already there. What is not included is redesigning a page, adding a new section to the site or anything that is really a small project. We will tell you which one it is before doing it, with a price.
What happens if the site is hacked?
We take it off the internet, restore from a known good backup, work out how it got in and close it. That is covered. Where it stops being covered is a site that was already compromised when we took it on, which is why we look before we agree to host something.
We cover South Wales from Pembroke and Narberth in the west to Newport in the east, and from Barry up to Brecon. On-site visits are included on the Professional and Advanced support plans, and quoted before we travel on Essential. See the towns we cover
A free review, and an honest answer
An hour of our time, on site. You get a written list of what is fine, what is risky and what is costing you money. If everything is healthy, we will tell you that and leave you to it.