PRICING · SOUTH WALES
We publish our prices. Almost nobody does.
Ring three IT providers and ask what they charge. You will get three discovery calls and no numbers. Ours are below, excluding VAT, on a rolling thirty day contract.
- No setup fee
- No exit fee
- Licences shown separately
Managed IT support
Three plans, published prices
Per user, per month, excluding VAT, on a rolling thirty day contract. Third-party licences are charged at the vendor's published price and shown as their own line on your invoice.
Everything looked after, remotely
Everything above, and we come to you
Cover out of hours, and the deadline work
For comparison, the median UK salary for a second-line support engineer is around £33,000, which works out at roughly £110 to £130 per user per month all-in across a team of thirty, before holiday cover.
Everything else
One headline figure per service, and the page that carries the detail. The breakdowns live on the service pages rather than being printed twice.
- Managed IT supportfrom £50 per user / month
- Apple and Mac supportfrom £50 per user / month
- Copilot and AI readiness£950 one-off, fixed fee
- Business equipmentfrom £40 per computer / month, 36 month term
- Cloud backupQuoted priced on how much you keep and how far back
- Cyber securityfrom £22 per user / month
- Microsoft 365 and backupfrom £30 per company / month, up to 15 staff
- VoIP phone systemsfrom £9.99 per month
- Business internetfrom £35 per month
- Wi-Fi as a servicefrom £75 per site / month
- Cyber Essentialsfrom £75 per month
- Cyber Essentials Plusfrom £245 per month
- IT projects and consultancy£650 per day. Projects are quoted at a fixed price, built from this rate
- Structured cablingfrom £95 per data point, installed and certified
- Door access controlfrom £795 for the first door, installed
- Meeting roomsfrom £2,450 per room, installed
- Visitor managementfrom £55 per site / month
- Office movesfrom £195 per desk
- Mobile and SIMsfrom £9.99 per month, per SIM
- CCTVfrom £1,395 for a 4 camera system, installed
- Websitesfrom £250 to build, then £30 a month to host and look after it
- Website care and hostingfrom £45 per month
- SEOfrom £395 per month
- Bespoke business softwarefrom £4,500 one-off, or from £395 per month
- App developmentPer project scoped first, then quoted fixed, because no two are the same shape
Priced here and nowhere else
These four have no page of their own, so this is the only place they are written down.
| Service | From | Basis |
|---|---|---|
| Out of hours cover, connectivity | £50 | per month, per site, for round the clock cover. Or £150 an hour as you need it, one hour minimum |
| Ad-hoc work, out of scope | £95 | per hour, £650 per day |
| Phone line audit | £195 | one off, and you keep the list |
| VoIP setup | from £295 | one-off install and number porting |
The small print, unburied
Three things worth knowing
Why we publish them
The alternative wastes a discovery call before either of us knows whether there is a fit. If £50 per user is more than you want to spend, you can see that in ten seconds. It also keeps us honest: a published price is hard to raise quietly.
What is not in the price
Hardware, software and project work are quoted separately and fixed once you accept. Third-party licences are charged at the vendor's price and shown as their own line. Out-of-hours cover is an add-on below the top tier.
No setup fee, no exit fee
Onboarding is included, and the urgent items found in the first audit are fixed inside the first month at no charge. If you leave, you leave on thirty days notice with your documentation, licences and access handed over.
Questions
Pricing, answered
How much does IT support cost per user?
Our three plans are £50, £75 and £100 per user per month excluding VAT. UK market rates are typically £40 to £150, so we sit in the middle rather than competing on being cheapest. Most businesses take the £75 plan.
Are these prices really fixed?
The published rates are the rates. Project and installation work is quoted fixed after a survey, so the number you agree is the number you pay.
How are Microsoft licences charged?
At Microsoft's published price, shown as their own line on your invoice, separate from what you pay us. You pay no more for a licence through us than you would buying it direct.
Is there a minimum contract?
No. Thirty days notice, rolling, with no setup fee and no exit fee. A longer term is available if you want one, but it is never required.
Can we fix our price for longer?
Yes. If you would rather have cost certainty than flexibility, choose a 12, 24 or 36 month term and we will hold your per-user price for the whole of it, with no annual uplift. Third-party licences still move if the vendor moves them, because those follow the vendor's published price rather than ours.
Why offer a long contract at all if you sell no lock-in?
Because the two are not the same thing. A long contract used as a lock-in benefits the supplier. Used as a price freeze it benefits you, and it is your choice which you take. We will quote both and let you pick.
Is there a minimum number of users?
No. Plenty of providers set one at five or ten, which turns away a three-person firm that knows exactly what it wants. Below about five people ad-hoc support sometimes works out cheaper, so we will run the numbers with you and say which is the better deal.
What does ad-hoc work cost?
£95 per hour or £650 per day for work outside a support agreement, always quoted before it starts rather than appearing on an invoice afterwards.
Get a fixed quote
Tell us how many staff you have and what you currently run. We will give you a number, and if we think you are better off staying where you are we will say that instead.