Privacy Policy

Thorne Technology ("we", "us", "our") is a technology services company based in Bridgend, South Wales. We are the data controller for personal data collected through this website and our services.

Contact: hello@thornetechnology.co.uk | 01656 521505

We may collect the following personal data:

• • Contact information: name, email address, phone number, business name
• • Technical information: IP address, browser type, pages visited, time spent
• • Communication data: messages sent to us via contact forms or email
• • Repair data: device details, postcode, problem descriptions for residential repair requests

We use your personal data to:

• • Respond to enquiries and provide the services you request
• • Send quotes, invoices and service updates
• • Improve our website and services
• • Comply with our legal obligations

We do not sell your personal data to third parties.

We process your data on the following legal bases:

• • Contract: processing necessary to perform a contract with you
• • Legitimate interests: responding to enquiries and improving our services
• • Consent: where you have given explicit consent (e.g. marketing emails)
• • Legal obligation: where required by law

We retain personal data only for as long as necessary for the purpose it was collected. Enquiry data is typically retained for 3 years. Client data is retained for the duration of the contract plus 7 years for legal and accounting purposes.

Under UK GDPR, you have the right to:

• • Access the personal data we hold about you
• • Correct inaccurate data
• • Request deletion of your data
• • Object to processing
• • Request data portability
• • Withdraw consent at any time

To exercise any of these rights, contact us at hello@thornetechnology.co.uk.

We use cookies to improve your experience on our website. See our Cookie Policy for full details.

We may share your data with trusted third-party service providers (such as email and cloud services) who process data on our behalf. All third parties are subject to data processing agreements and are required to handle your data securely.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our systems are aligned with Cyber Essentials standards.

We may update this privacy policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website after changes constitutes acceptance.

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.