IT SUPPORT
Block & Ad Hoc IT Services
Why Thorne Technology
Thorne Technology offers flexible, expert IT support without the need for long-term contracts. Whether you need quick fixes or advanced solutions, our block and ad hoc services provide cost-effective, personalised support when you need it most.
Block IT Support
This is perfect for businesses or companies with established IT teams looking for extra support, predictable project costs or extended support outside of the main IT Scope.
Key Benefits:
Predictable Block Costs
Agreed on Timeframes and Deadlines
Easy and Clear Objectives & Outcomes
A dedicated Engineer from our Support Team
Ad Hoc IT Support
This is perfect for businesses or companies looking to save on monthly costs but still require one-off support for their company.
Whether you are a sole trader, small business or need extra support as an IT Support Engineer we are here to help you.
Key Benefits:
Engineers On Hand 24/7/365
Fast Response to Urgent Issues
Cost Effective “Pay for what you use” System
Access to our whole team/knowledge base of engineers
How It Works
We will strive to be reliable, personable and trusted advisors to all customers. Only recommending what is right for them and their business with the knowledge to support them.
BLOCK IT PROCESS
1. Planning Meeting & Consultation
Initial discussions to identify key requirements, potential risks, and set objectives for the project. This stage ensures that all stakeholders are aligned on goals and expectations.
2. Project Plan & Timeline
Development of a structured plan outlining project phases, tasks, and timelines. This roadmap provides a clear schedule and outlines resources and support needed at each stage.
3. Project
The core of the project work, is where development, configuration, or implementation occurs. This phase involves building solutions, configuring systems, or executing key project activities.
4. Early Life Support
Post-deployment assistance to ensure smooth operation. This phase includes initial troubleshooting, addressing issues, and making adjustments based on real-time feedback.
5. Post Project Review
An evaluation phase to assess project outcomes, gather insights and identify areas for improvement. This feedback loop helps in refining processes for future projects.
AD HOC IT PROCESS
Issues Arise
The identification of unexpected issues or incidents that need immediate attention. This stage is about quickly spotting and categorising issues to prevent them from escalating.
2. Contact & Resolution
Direct engagement with clients to understand the nature of the issue, followed by troubleshooting and resolving it. This stage focuses on restoring functionality as efficiently as possible.
3. Follow Up & Recommendations
Providing further support and offering recommendations to prevent recurring issues. This phase may involve adjustments, training, or advising on improvements to maintain smooth operations.
Frequently Asked Questions for Block IT
What are block hours, and how do they work?
Block hours are pre-purchased support hours that you can use as needed. This offers a cost-effective way to budget for IT support without committing to a long-term contract.
Can unused block hours roll over to the next Project?
Yes, unused block hours can roll over to another project or for longer-term support, giving you flexibility in using your support time.
What happens if I run out of block hours?
We complete an initial meeting and outline all hours required for the project with some wiggle room. However, we know the worst can happen and you can purchase additional hours or switch to an ad hoc or managed IT support plan, depending on what suits your business needs best.
Frequently Asked Questions for Ad Hoc IT
What kinds of issues can ad hoc IT support help with?
Ad hoc IT support can assist with a wide range of problems, including software troubleshooting, hardware repairs, network issues, and emergency fixes.
How quickly can I get support with an ad hoc request?
We prioritise urgent issues and aim to provide same-day support whenever possible, either remotely or on-site, depending on your needs.
Is there a minimum charge for ad hoc IT support?
Yes, ad hoc support typically has a one-hour minimum charge, but beyond that, you only pay for the time required to resolve your issue.