IT SUPPORT
Managed IT Services
Why Thorne Technology
With so many IT providers available, choosing Thorne Technology ensures you're partnering with a trusted expert in South Wales. We specialise in simplifying IT and telecoms for businesses across Bridgend, Cardiff, and Swansea, offering stress-free, tailored solutions designed to meet local needs. Unlike generic providers, we deliver personalised IT support and telecom services that prioritise your growth. Our mission is to streamline technology, from seamless Wi-Fi setups to efficient network management, so you can focus on running and growing your business without technical headaches.
Based in South Wales, we understand the unique challenges businesses in this region face. Our services are tailored for local clients but meet the high standards expected nationwide.
Local Expertise with National Standards
Based in South Wales, we understand the unique challenges businesses in this region face. Our services are tailored for local clients but meet the high standards expected nationwide.
Personalised, Proactive Support
Based in South Wales, we understand the unique challenges businesses in this region face. Our services are tailored for local clients but meet the high standards expected nationwide.
Flexible, Scalable Solutions
Based in South Wales, we understand the unique challenges businesses in this region face. Our services are tailored for local clients but meet the high standards expected nationwide.
Committed to Your Success
Our Service Packages
Basic
Starting at £9.99/machine*
Limited Service Tickets
Remote Support Included
Pay Per Callout
24 hrs Response Time
48 hrs Resolution Time
AntiVirus Included
Quarterly Patch Management
Manual Backups
Yearly Tech and Company Review
Lets find a plan to fit you.
Intermediate
Starting at £14.99/machine*
Unlimited Service Tickets
Remote Support Included
Limited Free Callouts
12 hrs Response Time
24 hrs Resolution Time
Enhanced AntiVirus Included
Remote Monitoring Included
Monthly Patch Management
Automated Backups
Limited 3rd Party Management
Quarterly Tech and Company Review
Advanced
Starting at £19.99/machine*
Unlimited Service Tickets
Remote Support Included
Unlimited Free Callouts
4 hrs Response Time
8 hrs Resolution Time
Proactive AntiVirus Included
24/7 Monitoring Included
Weekley Patch Management
Realtime Backup Systems
Full 3rd Party Management
Full Security Auditing & Monitoring
Project Discounts
Monthly Site Visit
*Prices may vary depending on size of company, type of support etc.
Frequently Asked Questions for Managed IT
Do I need a minimum number of PCs to qualify for managed IT support?
Not at all! Managed IT support is tailored to businesses of all sizes, whether you have a single computer or a large network. We scale our services to suit your needs.
What happens if my business grows or shrinks—can my IT plan change?
Absolutely! Our services are flexible, allowing your IT plan to scale with your business. You can add or remove users and devices as needed.
How quickly can you respond to IT issues?
We offer fast response times, with priority levels based on the nature of the issue. Many problems are resolved remotely within minutes, and on-site support is arranged for more complex cases.
Do you provide support for software and hardware, or just network issues?
We provide comprehensive support for your entire IT ecosystem, including hardware troubleshooting, software installations, updates, and network management.
Can you support my business if we use both Windows and Mac devices?
Yes, our team is experienced in supporting mixed environments, including Windows, macOS, and other systems. We ensure compatibility and optimal performance across your devices.
How do you ensure the security of my business data?
We implement robust security measures, including firewalls, antivirus software, regular updates, and backups. We also offer employee training to minimise risks from phishing and other cyber threats.